Return and Exchanges Policy
Frequently asked questions about returns, refunds, and exchanges.
(Please note that due to the pandemic and shortage of our staff, we are currently experiencing longer processing times.)
What items are returnable?
- Within 45 days from the day they ship out from our warehouse. (We have extended our return policy from 30 days to 45 days during the pandemic)
- Please note that our shoes are very delicate. All shoes must be tried on a clean carpet to prevent stains and scuff marks on the bottom of the shoes.
- Also, please try them on with "clean" feet since any dirt from your feet can also stain the ivory satin (especially in the toe area!).
- We are unable to accept returns with any stains on the bottom or insole of the shoes. (After all, no brides wants stained shoes for their big day!)
- Shoes must be unused, only tried on clean carpeted surfaces, without any dirt and stains inside and outside of the shoes, and must be in resalable condition.
- In the original packaging with all the tags intact
What items are non-refundable?
- After 45 days from the date of the date of shipping, items are not refundable. (We have extended our return policy from 30 days to 45 days during the pandemic)
- Used or stained or scuffed items are not refundable. (Please note that when customers will be notified when shoe with stains and/or used and/or scuffed (often happens when tried on hard surfaces) are received.
- Shipping fee is not refundable
The item I received is damaged!
- If you received a product that is damaged, please email us within 2 days of the delivered date.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
How can I receive a return label?
- For domestic orders, you can start your return and receive a return label in our Return Section. If you choose to use our domestic return label, the Pre-paid return label fee is $10
- Currently, we are unable to provide a return label for international orders. However, we would be happy to process the refund as soon as we receive the item.
How do I exchange the items?
- Currently, the only way to exchange an order is to place a new order and return the current pair for a refund. If you have any other questions, please email us at email@example.com
How soon will I get my refund?
- Once your returned item is received and inspected, you will be notified via an email. (Please note that due to the pandemic and shortage of our staff, we are currently experiencing longer processing times.) You will also be informed about the approval or rejection of your refund request. Once return is approved, the refund will be processed within 7 - 10 working days after the approval.
My question is not addressed...
- If you have any questions regarding return or refund, do not hesitate to email us at firstname.lastname@example.org